4.1. Orders, agreements: Within the operation of the Website, the Administration may process information, including personal and contact details, necessary for executing an agreement between the User and the seller/provider/performer of the Services, in particular information about: geographic location, first name, patronymic and last name, date of birth and gender, credit card and other financial account information, transaction data, including Services offered, viewed or purchased on the Website, phone number and related information, including photos, education, occupation and work experience, time for providing services, performing work and receiving goods, language proficiency level, IP address, audio/video recordings if the User contacts the seller/provider/performer of the Services via video/audio call, user-generated content (e.g., messages, reviews, etc.), skills, completed tests, test results, other information provided by the User on or through the Website, or otherwise provided to the Administration/Third Parties/Partners.
4.2. Customer service for Users: When Users contact the Administration or Third Parties, the Administration, if necessary, may collect personal information required to fulfill the User’s request and provide feedback, including audio/video recordings if the User contacts the Administration/Third Parties/Partners via audio/video call, information about the Services used by the User or those that, in the Administration’s view, may interest the User. The Administration may also contact the User using the existing contact details provided for this purpose, including those obtained as a result of using the Services (executed agreements). The Administration may also collect other information about communications with Users, such as any support requests submitted by Users or any feedback provided by them, including in the form of reviews left by Users. Correspondence data may include the content of the communication and metadata associated with the communication. The Website will generate metadata associated with messages made through the Website’s contact forms.
4.3. Website and mobile data, User actions on the Website, information from Cookies: The Administration may automatically receive, record, and otherwise process on its servers unique device and application identifiers, browsing history, or other usage data of the Website, information from the User’s browser or any device, including IP address, User’s geolocation, software and hardware attributes, pages requested by the User, URL or advertisement that referred the person to the Website, search terms entered by the User in a search engine that led to the Website, parts of the Website visited by the User, hyperlinks clicked, pages or content viewed and for how long, data stored in the browser databases, including SQL databases, mobile identifiers (including mobile device identifiers such as Google Advertisement ID, IFA or IFV), information about app usage, and/or information about other used devices or system-level data, other similar information and statistics regarding the User’s interaction with the Website, such as content response time, loading errors, and duration of visits to specific Website pages, and others, within the purpose of personal data processing in accordance with this Policy. This may occur on the Website or on third-party services. Additional information about the collection and processing of Cookies, as well as how Users can control and/or block such collection of information, can be found in the Cookie Policy.
4.4. Information obtained through surveys: The Administration may process information obtained through surveys conducted by the Administration or contractors engaged by the Administration — third parties — specifically, information regarding gender, age, marital status, personal preferences, etc.
4.5. Supplementary information: The Administration may also add information obtained lawfully from business partners or third parties to existing User data.
4.6. Information necessary for the performance of works/provision of services/goods to Users by third parties (including Partners): Within the Website’s operation, the Administration may process information, including personal and contact details, necessary for executing an agreement between the User and the seller/provider/performer of services/goods/works or other third parties whose services/works/goods the User receives and/or intends to receive, in particular information about: first name, last name, phone number, email address, date of birth (day and month), gender, User identification methods, IP address.
4.7. Non-identifying information: The Administration may process other information that does not directly identify the User, such as postal codes, demographic data, and other data depending on the purpose and goals of personal data processing.
4.8. The Administration also collects/processes any other personal data the User wishes to share with the Administration.
4.9. The User, who under the Law of Ukraine “On Personal Data Protection” acts as the owner, recipient, or controller of personal data of data subjects, undertakes to comply with the provisions of the said Law regarding personal data processing (including through information (automated) systems).
4.10. By accepting this Policy, the User guarantees that they have obtained and have all legal grounds (necessary permissions and consents) to collect, record, accumulate, store, adapt, modify, update, use, and distribute (publish, transfer), anonymize, destroy, or otherwise process personal data and other information constituting the content of personal data regarding third parties using the Services/Website, and also guarantees the full and unconditional consent of such persons to all provisions of this Privacy Policy.
4.11. The User undertakes, in the event of any changes to the personal data provided, to promptly provide the Administration with updated, accurate information (personal data) and, upon request from the Administration, originals of relevant documents for updating the provided personal data.
4.12. Information the Administration does not collect and process: The Administration does not collect or process personal data regarding racial or ethnic origin, political, religious or philosophical beliefs, membership in political parties or trade unions or similar information, genetic data, biometric data for the purpose of uniquely identifying an individual, data relating to a person’s health condition or data on a person’s sex life or sexual orientation, personal data of children (if information about the person’s corresponding age is available).
4.12.1. The provisions of clause 4.12. do not apply if the data subject has given explicit consent to the processing of such personal data for one or more specified purposes and/or in other cases established by law.
4.13. If the Administration becomes aware that a child under the age of 18 (for data subjects located in Ukraine) has provided the Administration with personal data, the Administration must make all reasonable efforts to delete such information. If you are the child’s legal representative or a person with parental rights over the child and believe that the Administration is processing your child’s personal data, please contact us using the contact details provided in this Policy.
4.14. The Administration, considering available technical and administrative capabilities, will make reasonable efforts to verify, in the cases provided for in clause 4.13. of the Policy, that the User’s consent has been given or authorized by the child’s legal representative or a person holding parental rights over the child (holder of parental responsibility for the child).