These Rules govern the legal relationship between the website: https://spacelab.ua/represented by the Administration and Users (Customers).
These Rules constitute a public offer agreement and a User Agreement that defines the terms and conditions of use of the website https://spacelab.ua/ by Users (Customers) and the receipt of Services. The parties to the Agreement are the User (Customer) and the Administration.
1.1 “Administration” – the authorized owner of the Website in the person of LLC “AVADA MEDIA,” authorized persons, and authorized employees of the owner acting on behalf of the owner.
1.2 “Website/Site” – the online platform at the domain https://spacelab.ua/
1.3 “Rules/User Agreement” – these Rules, including attachments, which define other provisions for using the Website and its Services.
1.4 “User” – a natural or legal person, or a separate subdivision of a legal entity, endowed with legal capacity, who uses the Website and its Services.
1.5 “Service” – actions for performing work or providing services posted on the Website and offered for reception.
1.6 “Website Services” – the aggregate of Services provided by the Contractors.
1.7 “Offer” – a public proposal of the Contractor addressed to any natural or legal person to conclude an agreement for the provision of services/performance of work on the existing terms contained in the offer.
1.8 “Acceptance” – the full and unconditional acceptance by the User (Customer) of the terms of the Offer.
1.9 “Order” – an offer expressed by the User’s intention to receive a Service.
1.10 “Customer” – a User intending to receive a Service by concluding an Agreement with the Contractor and who has placed an Order using the functional capabilities of the Website (including via contact details provided on the Website).
1.11 “Contractor” – a person (persons) providing the Services posted on the Website.
1.12 “Agreement” – any contract concluded between Users (Customers) and Contractors regarding Services.
1.13 “Personal Data” – information or a set of information about a natural person by which they are identified or can be identified.
1.14 “Data” – a set of confidential information and Personal Data of the User consciously provided by the User when using the Website and/or placing an Order.
1.15 “Privacy Policy” – the Administration’s rules for handling confidential information and personal data on the Website, including cookies. The current version of the Privacy Policy is available on the Websites at: https://spacelab.ua/privacy-policy and the cookies usage policy at: https://spacelab.ua/cookies-policy. The Privacy Policy is an integral part of these Rules.
1.16 Other terms used in these Rules are defined by the current legislation of Ukraine or may be defined in attachments to these Rules.
2.1 In the manner and on the terms set forth in these Rules, the Administration provides access via the Internet to software in the form of the Website’s online service and Services and ensures the possibility of placing Orders and concluding Agreements between Users and Contractors.
2.2 Within the Website, the following actions can be performed:
2.2.1 view the content of the Website;
2.2.2 place Orders;
2.2.3 perform other actions as provided by the functionality of the Website.
3.1 These Rules are considered accepted by natural and legal persons, or separate subdivisions of legal entities, without any reservations or exceptions, through any voluntary, informed, unequivocal, specific, freely given expression of intent, which may take the form of a definitive action (confirmation act), other affirmative actions, including but not limited to placing an Order and/or contacting the Administration via the contact details provided on the Website and/or other methods provided by the Website.
3.2 Acceptance of these Rules in the prescribed manner signifies that the User has sufficient legal capacity to conclude this Agreement, consents to receiving system and other informational messages from the Website via postings on the Website, email, phone calls, and other available methods, and also acknowledges being familiar with these Rules and their attachments, agrees with them, and undertakes to comply with them.
4.1 To order a Service, the User must contact the Administration using the contact details provided on the Website or via the feedback form, registration form, or other functional forms provided on the Website.
4.2 During the Order process, the User must provide information necessary for placing the Order and concluding the Agreement.
4.3 The Administration reserves the right at any time to request confirmation of the User’s Data.
4.4 Information provided by the User will be verified by the Administration and may be modified by the User through a request to the Administration.
4.5 The Order takes effect under the conditions specified in the Agreement and the Public Contract.
4.6 All contracts (Agreements) for the provision of Services are concluded directly between Users and Contractors.
4.7 The provision of the Service shall commence within the timeframes established by the Public Contract.
4.8 The terms of Service provision are determined by the Public Contract.
5.1 Rights and Obligations of the Administration:
5.1.1 The Administration undertakes to ensure the User’s ability to receive Services in the manner established by these Rules.
5.1.2 The User agrees that the Administration reserves the right, at its sole discretion, to change or delete any information published on the Website, to unilaterally suspend, block, restrict, terminate, or deny the User’s access to the Website at any time, for any period, and for any reason, without prior notice.
5.1.3 The Administration has the right to involve third parties (subcontractors) to provide Users with all or part of the Services for use of and/or access to the Website.
5.1.4 The Administration has the right to change the terms of these Rules. Information about such changes is published by the Administration on the Website and/or in informational mailings. Continued use of the Website after changes to these Rules is considered the User’s consent to the changes and additions if the User has accepted these terms in the manner provided by these Rules. All risks associated with adverse consequences resulting from the User’s failure to comply with this clause are borne by the User.
5.1.5 The Administration has the right to place advertising and/or other information in any section of the Website without agreement with the User.
5.1.6 The Administration undertakes not to use the User’s personal data obtained for purposes not provided for by these Rules and their attachments and guarantees non-disclosure of such data, except when disclosure of such information is required by law. Rules for processing personal data are defined by the Privacy Policy (hyperlink: https://spacelab.ua/privacy-policy/) and the Cookies Policy (hyperlink: https://spacelab.ua/cookies-policy/).
5.1.7 The Administration may provide the User with the opportunity to receive technical support consultations by phone and/or email and/or messenger. The scope of consultations is limited to specific issues related to the use of the Website.
5.1.8 The Administration has other rights defined by these Rules, their attachments, and applicable law.
5.2 Rights and Obligations of the User:
5.2.1 The User has the right to use the Website in accordance with its intended purpose, observing the law and norms of the information society, respecting the rights and interests of others.
5.2.2 The User has the right to contact the Administration’s technical support service, providing their contact details and other information necessary to resolve the issue.
5.2.3 The User has other rights defined by these Rules, their attachments, and applicable law.
5.2.4 The User undertakes to:
5.2.5 The User must fulfill obligations defined by these Rules and applicable law at every stage of using the Website regarding each provided functionality.
6.1 The Administration is not liable:
6.1.1 for malfunctions of the Website caused by equipment or software failures, telecommunications or energy network disruptions, actions of malicious programs or third parties, or temporary access issues due to circumstances beyond the Administration’s control;
6.1.2 for any errors, omissions, interruptions, defects, or delays in data processing or transmission, communication line failures, equipment destruction, or unauthorized third-party access to the Website that limits the User’s access to the Website and Services;
6.1.3 for the content, accuracy, and legality of information provided by the User;
6.1.4 to the User or any third party for any direct and/or indirect damage, including lost profits, lost data, harm to honor, dignity, or business reputation, arising from using the Website, receiving Services, inability to use the Website, or unauthorized access by third parties to User communications;
6.1.5 for any damage to the User’s or any other person’s electronic devices, equipment, or software caused or related to the User’s use of the Website;
6.1.6 for any unauthorized access to or use of the Website’s servers and/or any information about Users stored on them, as well as errors or viruses transmitted to or through the Website by third parties;
6.1.7 for the quality, safety, legality, and compliance of the Service with its description or the fulfillment of obligations under Agreements (including timely performance);
6.1.8 for the legality of the Contractors’ activities in providing Services to Customers;
6.1.9 for the User’s (Customer’s) fulfillment of their payment obligations for Services provided by Contractors;
6.1.10 for the possibility of the User to purchase/receive a Service;
6.1.11 for the fulfillment of warranty obligations to Customers regarding Services provided by Contractors;
6.1.12 for restrictions or termination of the User’s access to the Website, including circumstances beyond the parties’ control, such as force majeure events, including but not limited to war, riots, strikes, sabotage, embargoes, fires, floods, natural disasters, deterioration of radio or radiological conditions, explosions, government acts or inaction, changes in legislation, public utility network failures, or changes in access conditions to communication networks.
6.2 The Administration is also not responsible:
6.2.1 for technical failures or other problems of any telephone networks or services, computer systems, servers, providers, hardware, software, email services, or scripts for technical reasons, or for the normal functioning and availability of Internet segments and telecommunications networks used to access the Website;
6.2.2 for the Website’s compliance with the User’s expectations, error-free or uninterrupted operation, or for access interruptions caused by hardware or software failures, and does not compensate the User for any related losses.
6.3 The Administration does not participate in Agreements between Users and Contractors and, therefore, bears no responsibility for these Agreements.
6.4 The Administration is not liable for any expenses or losses, direct or indirect, incurred by Customers or Contractors as a result of Services provided. Under no circumstances shall the Administration be liable to Customers, Contractors, or third parties for indirect losses, including lost profits. The Administration’s liability is limited to direct documented losses resulting from actions or inaction of the Administration, not exceeding the cost of Services provided to the individual User.
6.5 The Administration does not control the quality or timing of Services provided by Contractors. Therefore, the User accepts that all Services offered through the Website are provided by Contractors at their own risk, and these Services are not connected to the Administration. The Customer assumes full responsibility and risk for Services offered on the Website. The Contractor assumes full responsibility and risk for payment by Customers for Services rendered.
6.6 The User agrees to resolve all disputes with the Contractor independently and submit claims directly without involving the Administration.
6.7 The User is solely responsible to third parties for their actions.
6.8 The User is liable for violations of these Rules and applicable law in accordance with the procedures established by these Rules and law. In particular, if the User’s violation causes damage to the Administration, the User must fully compensate for the incurred losses.
7.1 If any malfunctions occur on the Website, including in individual technical services, the User must first contact the Administration/User Support Service using the contact methods provided on the Website.
7.2 The Administration makes every effort to provide the highest quality access to the Website. Notwithstanding the above, the User has the right to submit a complaint to the Administration free of charge in case of failure or improper provision of access to the Website by the Administration as provided by these Rules.
7.3 A complaint may be submitted within three months from the date of the User’s rights violation.
7.4 The complaint must include at a minimum: full name, email address, phone number, circumstances supporting the complaint, and the User’s request (demand) related to the complaint.
7.5 If the data or information provided in the complaint does not allow it to be properly identified, the Administration may request the User to clarify any unclear points or provide additional information, indicating doubts or requirements, if the Administration needs to recognize the complaint.
7.6 The Administration reserves the right, at its discretion, to terminate the consideration of a complaint and/or limit the number of responses to Users who violate the Rules. An operator providing support by phone, and/or answering the User’s call, and/or in Messenger, has the right to terminate the call in the event of threats from the User towards the Operator or Administration, use of obscene language, diverting the conversation to personal topics, or irrelevant discussion.
8.1 The User and the Administration agree that all disputes and disagreements arising from or in connection with these Rules shall be resolved through negotiations with mandatory adherence to the pre-trial dispute resolution procedure. User claims regarding access to the Website provided by the Administration are considered only if the requirements established by these Rules are observed.
8.2 Pre-trial settlement is conducted in accordance with the legislation of Ukraine.
8.3 In case of claims from third parties, including another User/Contractor, against the Administration related to the User’s use of the Website, the User undertakes, at their own expense, to resolve such claims with third parties, protecting the Website from potential damages and disputes, or to act on behalf of the Website in such disputes, and to compensate the Website for damages (including legal costs) caused in connection with claims and lawsuits related to the User’s materials and/or activities on the Website.
8.4 If no agreement is reached, all disputes regarding the implementation of these Rules and their attachments shall be resolved in court in accordance with applicable Ukrainian law.
8.5 In case of disputes between the Customer and the Contractor related to Services or their payment, such disputes are resolved independently between the parties to the Agreement, without involving the Administration.
9.1 Content published on the Website, regardless of its form, including text, graphic, and video materials, software, data, trademarks, intellectual property objects, including copyright objects, and other objects used and placed on the Website, is the intellectual property of its lawful owners and protected by Ukrainian intellectual property law, as well as applicable international treaties and conventions. Any use of elements, symbols, texts, graphic images, software, and other objects included in the Website, except as permitted by these Rules, without permission from the Administration or another lawful owner is illegal and may result in legal proceedings and civil, administrative, and criminal liability under the law.
10.1 The Party at fault is liable under the applicable law of Ukraine for disclosure (distribution) of confidential information and must compensate the other Party for any damage caused by such disclosure.
10.2 The User undertakes to independently take all necessary measures to maintain confidentiality, prevent unauthorized use, and protect identification data.
10.3 In the event that any information regarding the Administration and/or third parties, which under Ukrainian law is classified as confidential and/or trade secret, becomes known to the User while using the Website, the User is prohibited from storing, using, or distributing such information.
11.1 The Administration reserves the right to unilaterally make changes to these Rules in compliance with the following principles:
11.1.1 Changes to the Rules may relate to organizational, legal, or technical issues, as well as tariffs and conditions for providing Services, access to, and/or use of the Website;
11.1.2 The User will be informed of each change by posting information on the relevant page of the Website. The User accepts the changes and amendments in the manner established by these Rules.
11.1.3 Changes take effect within the period specified by the Administration, but not less than 10 days from the moment the Rules are changed, unless otherwise provided by applicable law;
11.1.4 Changes may not limit or deprive the User of rights related to purchased/received Services. Services purchased/received before the changes to the Rules take effect shall be provided on the existing terms.
11.2 The provisions of the Rules in the current version apply to Services effective until the date the new Rules come into force.
11.3 A User who does not accept these Rules or changes to the Rules has the right not to use the Website.
11.4 These Rules and the relationship between the Administration and the User are governed by the laws of Ukraine, unless otherwise provided by mandatory legal provisions and regulations applicable to agreements between the User and the Administration.
11.5 The invalidity of any part of the Rules does not entail the invalidity of other parts of the Rules as a whole if it can be assumed that the Rules would have been concluded by the parties without including the invalid part. In the event of modification, cancellation by the parties, or recognition as invalid of certain provisions of these Rules, the remaining provisions remain valid and binding for the parties.
11.6 In cases not regulated by these Rules regarding certain provisions, rights, and obligations, they are governed and established by applicable law.
11.7 In the absence of a clear interpretation of terms in these Rules, the Parties shall be guided by the interpretation of terms used on the Website in accordance with applicable law.
11.8 Attachments to these Rules are an integral part thereof.
12.1 The User can contact the Administration by the following means:
Attachments: